Refund policy
Last updated 01 September 2026
If we can't score it, you don't pay for it.
A Flagged report is not a refund event. A low score is a score. If the record does not hold up, that is the answer you paid for. You get it with its sources, and you keep it.
When you get your money back
| Result | Score | Refund | Code |
|---|---|---|---|
| Gold | 80–100 | No | — |
| Silver | 60–79 | No | — |
| Bronze | 40–59 | No | — |
| Flagged | 0–39, or a risk flag raised from the record | No | — |
| Unscored — not enough data for a confident answer | — | Yes, in full | unscored_insufficient_data |
| Withheld — we could not deliver a report | — | Yes, in full | withheld_legal_restriction |
| Appraise with no value — too few documented sales to give one | — | Yes, the Appraise part. You keep the Verify report | no_comparables |
| Not started — you paid and did not send us an object | — | Yes, in full | withdrawn_before_supply |
You do not have to ask. We issue an Unscored, Withheld or no-value refund to your original payment method within two business days. Your bank may take another five to ten days to show it.
What Withheld means
Occasionally we cannot deliver a report — a source is unavailable to us, or we are not permitted to pass on what it returned. You are refunded in full.
A Withheld result is not a finding about your object. It says nothing about whether it is real, and nobody should read it as though it did.
If you have not sent us an object yet
We take payment first and ask for photographs on the next screen. If you have paid and not uploaded, ask for your money back at any time — there is no deadline. Write to support@veradis.ai.
If you have not uploaded within 30 days, we refund you without being asked. We will nudge you before that.
If your report is wrong
Tell us. We will correct it at no charge. If we cannot correct it, you get your money back.
If you think a result is wrong — including that it should have come back Unscored — write to appeals@veradis.ai and a person will review it. No deadline, no charge.
Rights on top of this policy
Stripe processes your payment and may refund it on its own account, and it applies the statutory cooling-off period of your country where the law requires one. Nothing on this page reduces a right the law where you live gives you.
How to reach us
support@veradis.ai for refunds — we reply within two business days. appeals@veradis.ai to have a person review a result.
Veradis Intelligence INC. (BC1492323), Unit #1, 14655 32 Avenue, Surrey, British Columbia V4P 3R6, Canada. See our Terms of sale and Privacy policy.